Have you linked your Battlerite Account to Twitch?
You may do so under Options > Account > Link account to Twitch.
Please note that both your Steam and Battlerite accounts should be linked to Twitch in order to get the items.
If both accounts are linked and you still haven't gotten your items, un-linking and re-linking the accounts seems to solve the issue in most cases.
If you are still unable to receive your items, please submit a ticket with the following information:
- Your receipt of payment
- Your Battlerite username
- Date of purchase
Please rest assured that we will assist you until you receive your purchase.