Please make sure to read all the articles in this web-page before submitting a ticket, most answers can be found here.
If you need further assistance, please submit a ticket including your username and country, with a thorough explanation of your issue including as many details as possible.
Some questions to answer could be:
- When does the problem occur?
- Is the issue always happening, or can you play normally sometimes?
- Does the same happen with both DirectX 9 and DirectX 11?
- Does it happen to more people? Running a Google search on the issue takes a few minutes and could provide you with a solution.
Please also include all the steps that you have already tried to troubleshoot the issue.